Variants let one agent have different visitor-facing copy on different pages or portals while keeping the same knowledge, instructions, model, and conversations.
Create a variant
- Open Appearance and find Widget variants.
- Select Add variant and give it a clear name.
- Set a unique key using lowercase letters, numbers, and dashes.
- Optionally override the welcome message, input placeholder, and up to five conversation starters.
- Save variants, then copy the installation value shown in the editor.
Select a variant in an installation
Installation | How to select the variant |
Popup script | Add data-variant="your-key" to the loader script |
Inline iframe | Add ?variant=your-key to the embed URL |
Shareable link or portal | Add ?variant=your-key to the agent URL |
If the flag is missing or the key does not match a saved variant, Chatwith uses the base appearance.
Good uses for variants
- Give product and pricing pages different conversation starters.
- Match the welcome message to a customer portal or campaign.
- Localize short interface copy while keeping one agent.
- Run different entry experiences without duplicating knowledge.