Chatwith can alert your team in the dashboard, through push notifications, by email, or through a webhook so important conversations are not missed.
Use the notification center
- Select the bell in the dashboard header. A red dot means there are unread items.
- Select a notification to mark it read and open its related conversation.
- Use Mark all as read to clear the unread state for every item.
Push notifications and escalations
When push notifications are enabled for your device, escalation events can reach you outside the open dashboard. Allow notifications when prompted and keep the device registered to the correct account.
Browser or operating-system settings can override Chatwith. If alerts stop arriving, check both the device permission and Chatwith settings.
Conversation summaries
- Open Settings → Notifications.
- Choose the schedule, or Never to disable summaries.
- Add email addresses and/or webhook URLs.
- Save changes. Schedule changes can take up to 24 hours to take effect.
Email destinations receive Chatwith-branded reports. Webhook destinations receive JSON that can be used in your own automation.
New-lead alerts
Enable New Lead created and add destinations that should be notified immediately. Available destination controls depend on the current plan.
Webhook payload: conversation summary
[ { "id": "UUID", "name": "Conversation name", "chatbotId": "UUID", "createdAt": "ISO 8601 date", "updatedAt": "ISO 8601 date", "messages": [ { "id": "UUID", "content": "Message content", "senderRole": "user | assistant | function", "createdAt": "ISO 8601 date" } ], "lead": { "name": "Submitted name", "email": "submitted@example.com" } } ]
Webhook payload: new lead
All fields are optional and depend on the lead form.
{ "name": "John Doe", "email": "john.doe@example.com", "phone": "123-456-7890" }