A channel is a place where people can reach your agent. Manage every channel for the selected agent from Install in the sidebar.
Channel availability
Channel | Status | What it does |
Website Widget | Available | Popup, inline embed, or shareable link |
Slack | Available | Chat with the bot from Slack channels |
Telegram | Available | Message a connected Telegram bot |
WhatsApp | Available | Reply to WhatsApp messages |
Instagram | Available | Reply to Instagram direct messages |
Messenger | Available | Reply to messages sent to your Facebook Page |
Email | Beta | Reply automatically to incoming email |
Phone | Beta | Answer calls through a connected Twilio number |
Microsoft Teams | Coming soon | Not yet connectable |
Connect or pause a channel
- Select the agent you want to publish.
- Open Install in the sidebar and choose Manage on a channel card.
- Complete the provider-specific connection steps.
- Use the channel switch to pause or resume a connection without deleting its setup.
Conversations across channels
Channel conversations appear in Conversations and are labeled by source. The agent instructions, knowledge, model, and enabled skills apply across channels unless a platform imposes its own format limits.