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Turn your help center and product docs into an agent that qualifies trials and deflects support tickets.

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Help shoppers find products, check order status, and get answers without waiting for your team.

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Let buyers search listings, ask about neighborhoods, and book viewings — even after hours.

Food Delivery

Share your menu, track orders, and answer delivery questions without tying up the phone line.

Healthcare

Answer FAQs about services, hours, and policies while routing urgent cases to your team.

Manufacturing

Help buyers and distributors find part numbers, specs, and lead times instantly.

Finance

Deflect routine inquiries about accounts, fees, and processes while keeping humans in the loop.

Travel & Tourism

Help visitors explore destinations, compare packages, and get booking details around the clock.

Legal

Screen leads, explain your practice areas, and share intake info before a consultation.

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    💬

    Add Chatwith to Messenger

    Connect a Facebook Page so your agent answers messages people send to your Page on Messenger. You connect by signing in with Meta. You don't need a developer account.
    💡
    Messenger is available on the Hobby plan and above. Only agent owners and editors can connect or change it.

    Before you start

    You need a Facebook Page, and you need to sign in with a Facebook account that manages that Page.

    Connect Messenger

    1. Select your agent from the dropdown at the top of the dashboard.
    1. Open Install in the sidebar and choose Manage on the Messenger card.
    1. Click Connect Messenger. Meta opens so you can sign in.
    1. Sign in, choose the Pages to share, and approve access.
    1. Back in Chatwith, pick your Page from the list and click Connect selected account.
    The dialog now shows your Page name and Connected. To test it, message your Page on Messenger from a different Facebook account. The conversation shows up in Conversations, labeled Messenger.
    ⚠️
    Finish the Meta sign-in within 10 minutes. If it takes longer, you'll see "Sign-in expired. Please start again." Just click Connect Messenger again.

    Pause or disconnect

    • Pause: use the switch on the Messenger card. Your agent stops replying, but the connection stays. Turn it back on to resume.
    • Disconnect: open the Messenger dialog and click Disconnect Messenger. Your agent stops replying on that Page. You can reconnect later.
    • Reconnect: if Meta access was removed, click Reconnect with Meta in the Messenger dialog.
    Each Facebook Page can be connected to one agent at a time. To move it to another agent, disconnect it first.

    Good to know

    • Your agent replies to messages sent to your Page. It doesn't reply to comments on posts.
    • Your agent uses the same instructions, knowledge, and skills on Messenger as everywhere else.

    Troubleshooting

    • "No Facebook Pages were granted." Sign in with someone who manages the Page, and make sure you choose the Page during Meta sign-in.
    • "This account is already connected to another agent." Disconnect the Page from the other agent first.
    • Messages don't reach your agent. Check that the channel isn't paused, and that the Page still shows Connected in the Messenger dialog.
    • "Upgrade your plan to connect messaging channels." Messenger needs the Hobby plan or above. View plans.
    • The Connect button is greyed out. Guests can't change channels. Ask an agent owner or editor.