The Phone channel lets callers talk to your agent through Twilio. Phone-number charges are billed by Twilio to your connected Twilio account.
Connect Twilio and choose a number
- Open Installation → Apps, choose Manage on Phone, and select Connect Twilio.
- Authorize Chatwith in the Twilio window.
- Choose the United States, Canada, United Kingdom, or Australia and select Find numbers.
- Select Use this number. Twilio purchases it through your account and connects it.
- Call the number and confirm the conversation appears with the Phone label.
Bring an existing Twilio number
In the Twilio console, transfer the number to the Subaccount for ConnectApp: Chatwith subaccount. Return to Chatwith and select Check for my number.
Customize the greeting
The greeting is the first thing callers hear. Enter up to 500 characters and save, or leave it empty to use the default greeting.
Phone is a beta channel. Test call quality, pronunciation, escalation instructions, and connected actions before publishing the number broadly.