Chatbase vs. CustomGPT
The best way to compare Chatbase vs. CustomGPT: features, plans, pricing, training, installation, and more.
Chatbase and CustomGPT both support varied business-data sources, APIs, multiple model providers, analytics, citations, lead capture, and branded deployment. Chatbase has a free plan and paid tiers from $40 to $500, aimed at support across websites, messaging, commerce, and help desks. CustomGPT starts at $99 for 10 agents and reaches $499 for 25, aimed at larger knowledge collections and enterprise governance.
Chatbase
Build an AI support agent from websites, files, text, Q&A, Notion, or support tickets, then deploy it across websites, messaging channels, help desks, and APIs.
CustomGPT
Create enterprise knowledge agents from websites, documents, media, and connected sources, with APIs, citations, analytics, and branded deployment.
Pricing | |
|---|---|
Chatbase - Pricing | CustomGPT - Pricing |
Free$0/mo 1 agent, 50 message credits/mo Hobby$40/month 1 agent, 700 message credits/mo Standard$150/month 1 agent, 4,000 message credits/mo Pro$500/month 1 agent, 15,000 message credits/mo | Standard$99/mo 10 agents, 1,000 queries/mo Premium$499/mo 25 agents, 5,000 queries/mo EnterpriseCustom Custom number of agents and queries |
Training | |
Chatbase - Training | CustomGPT - Training |
✓ Files | ✓ Files |
✓ Website URLs | ✓ Website URLs |
✓ Interact with 5000+ services | ✓ Interact with 5000+ services |
✓ Interact with APIs | ? Interact with APIs |
✓ Integrate with e-commerce | ✗ Integrate with e-commerce |
✓ Sitemap | ✓ Sitemap |
✓ Simple text | ✓ Simple text |
✗ Youtube video | ✓ Youtube video |
Features | |
Chatbase - Features | CustomGPT - Features |
✓ Conversation History | ✓ Conversation History |
✓ Smart Prompts | ✓ Smart Prompts |
✓ Multilingual | ✓ Multilingual |
✓ Model Switching | ✓ Model Switching |
✓ Analytics | ✓ Analytics |
✓ Capture Leads | ✓ Capture Leads |
✓ Human Handover | ✗ Human Handover |
✓ Human Escalation | ✓ Human Escalation |
✓ Manual Resync | ✓ Manual Resync |
✓ Auto Resync | ✓ Auto Resync |
? Show Sources | ✓ Show Sources |
✓ Alternative LLMs | ✓ Alternative LLMs |
✓ Fine-Tuning | ✓ Fine-Tuning |
✓ Use own OpenAI or OpenRouter API key | ✗ Use own OpenAI or OpenRouter API key |
Installation | |
Chatbase - Installation | CustomGPT - Installation |
✓ Website widget | ✓ Website widget |
✓ Embed (iFrame) | ✓ Embed (iFrame) |
✓ Share link | ✓ Share link |
✓ Agent API | ✓ Agent API |
✓ Agent For Slack | ✓ Agent For Slack |
✗ Agent For Telegram | ? Agent For Telegram |
✓ Agent For Whatsapp | ✓ Agent For Whatsapp |
Customization | |
Chatbase - Customization | CustomGPT - Customization |
✓ Brand colors | ✓ Brand colors |
✓ Welcome message | ✓ Welcome message |
✓ Message input placeholder | ✓ Message input placeholder |
✓ Bubble text | ✓ Bubble text |
✓ Launcher icon | ✓ Launcher icon |
✓ Remove branding | ✓ Remove branding |
✓ Custom domain | ✗ Custom domain |
Agency Operations | |
Chatbase - Agency Operations | CustomGPT - Agency Operations |
? Manage multiple client agents | ? Manage multiple client agents |
? White-label client portal | ? White-label client portal |
? Role-based client access | ? Role-based client access |
? Client dashboard on your domain | ? Client dashboard on your domain |
? Apply branding across agents | ? Apply branding across agents |
Summary | |
| Chatbase targets omnichannel customer support; CustomGPT targets multi-agent enterprise knowledge deployments. | |
Compare alternatives | |
Chatbase - Compare alternatives | CustomGPT - Compare alternatives |